Shipping policy

Welcome to Yarnio 💖

Every Yarnio product is handmade with care and thoughtfully packaged to ensure it reaches you safely and beautifully.

Please read our Shipping Policy before placing an order.

Order Processing Time

As our products are handmade, each order requires preparation time before shipping.

  • Orders are typically processed within 1–5 business days.

  • Customized, personalized, or made-to-order items may require additional processing time.

  • Orders are not processed or shipped on Sundays or public holidays.

During festive seasons, sales, or periods of high order volume, processing times may be slightly longer.

Shipping Partner

We currently ship across India using trusted courier partners, including Delhivery.

Courier partners may vary depending on service availability and delivery location.

Estimated Delivery Time

Estimated delivery timelines after dispatch are:

  • Metro Cities: 3–7 business days

  • Other Locations: 5–10 business days

Please note:

  • Delivery timelines are estimates only and are not guaranteed.

  • Delays may occur due to weather conditions, courier operational issues, remote delivery locations, public holidays, festivals, strikes, or other unforeseen circumstances beyond our control.

Shipping Charges

Shipping charges are calculated automatically at checkout based on the delivery location, order value, and applicable shipping rates.

We may offer free shipping promotions on selected products or minimum order values from time to time.

Cash on Delivery (COD)

Cash on Delivery (COD) may be available for eligible orders.

We reserve the right to:

  • Restrict COD on certain products, locations, customers, or order values.

  • Request order verification before dispatch.

  • Cancel suspicious, fraudulent, or high-risk COD orders.

Customers who repeatedly refuse or fail to accept COD deliveries may be restricted from placing future COD orders.

Order Tracking

Once your order has been shipped, tracking details will be shared through one or more of the following channels:

  • Email

  • SMS

  • WhatsApp

Customers can track their shipment using the tracking link provided after dispatch.

Packaging

Every Yarnio order is carefully packed to help protect delicate handmade crochet products during transit.

We strive to ensure that your order arrives safely and in excellent condition.

Incorrect Address or Contact Information

Customers are responsible for providing accurate and complete shipping information, including:

  • Full delivery address

  • Contact number

  • Pin code

Yarnio is not responsible for delivery delays, failed deliveries, or losses resulting from incorrect or incomplete information provided by the customer.

If an order is returned due to an incorrect address, failed delivery attempts, or customer unavailability, additional re-shipping charges may apply.

Damaged, Tampered, or Missing Packages

If your package arrives damaged, tampered with, or if any item is missing, please contact us within 24 hours of delivery.

To help us investigate and resolve the issue promptly, please provide:

  • Clear photos of the package

  • Photos or videos of the product

  • Images showing any visible damage or tampering

Claims submitted after the reporting period may not be eligible for review.

Delivery Delays

While we make every effort to ensure timely delivery, occasional delays may occur due to circumstances beyond our control.

We appreciate your patience and understanding in such situations.

Contact Us

For any shipping-related questions or support, please contact us:

Email: support@yarnio.in

Customer support responses are generally provided within 24–48 business hours.